Returns and Refunds

We want you to be pleased with your Teeccino products. If you are not satisfied, please contact our customer service team at 800-498-3434 x 101 Monday through Friday from 9:00 AM to 5:00 PM Pacific Standard Time. Our team will be happy to assist you. First time customers may need help identifying the flavor that will most appeal to their palate. Sometime they need brew tips to achieve the optimal strength of brewed Teeccino to match their preference. Our customer service team is very experienced and wants you to be completely satisfied with your Teeccino purchase.

Any returns to Teeccino must be in its original packaging with which you received your product. The product must have been purchased directly from and returned within 45 days from date of purchase. The cost of shipping the returned product is the responsibility of the customer.

To be eligible for a return and obtain a refund for Teeccino items, the product must have been purchased directly from Teeccino. If you wish to return a product purchased from a retailer, please return it to the retail store where you bought it. If however, the package you bought is defective, we will endeavor to correct the problem by shipping you a replacement.

Please email us at or call 800-498-3434 to begin the return process.
Product must be returned to the address below prior to any refund being given:

Teeccino Caffe
130 Lombard St
Oxnard, CA 93030

If Teeccino has made a shipping error or if your package was damaged in transit, we will gladly replace the shipment and ship you a return shipping label paid for by Teeccino.

items not eligible for returns and refunds:

  • Products purchased from other on-line vendors or at retail stores. Including Amazon.
  • Opened or partially used product
  • Gift Cards

Missing or Misplaced Deliveries

Should your order's tracking status indicate it has been delivered to your address yet you cannot find it, please first reach out to the delivery service to report the issue and initiate an investigation. Should the package still remain unlocated after taking this step, kindly get in touch with us if more than 10 days have passed since the anticipated delivery date of your order.

Teeccino will not be held responsible for orders shipped to a wrong address due to an incorrect or incomplete shipping address provided by a customer.

Refused Package

If your package cannot be delivered, is unclaimed or is refused, you are responsible for the following:

– Original and return shipping costs.

Questions about our Shipping Policy should be sent to us at